RICOH® recommends that our customers utilize their local recycling resources whenever possible to reduce environmental impact and encourages recycling of end-of-life consumables and supplies. If local recycling is not available, our Toner Cartridge/Container/Maintenance Kit Return Program makes returning the items easy.
Ricoh Americas encourages recycling of all end-of-life equipment and supplies. Our Toner
Cartridge/Container/Maintenance Kit Return Program makes it easy by simply
re-using the replacement cartridge box as a return package.
Based upon the type of product(s) you possess, there are two different
preparation methods used for returning consumable items:
- For those cartridges that have UPS or FedEx shipping labels inside, remove the
label from the box. Place the used cartridge in the box and tape the pre-paid
shipping label to the outside of the package. Please utilize the return
instructions on the form.
- For those cartridges and maintenance kits that DO NOT have UPS or
FedEX shipping labels inside the box, click the link below marked
Prepaid Shipping Label and print out a pre-paid shipping label
for return of the item. Once printed, tape the pre-paid shipping label to the
outside of the package. Please utilize the return instructions on the form.
To help further reduce the overall energy use and CO2 impact
associated with the return transportation process, whenever possible, use the
instructions below to consolidate shipments.
Please tape multiple used toner cartridges (in their cartons) together
(quantities may vary).
Note: See size guidelines below.
Or, place multiple cartridges in a larger carton (tape all
seams to prevent leakage).
Note: The dimensions of the return package should not exceed maximum
Packages can be up to 165 inches (419 cm) in length and girth combined.
Girth = (2x Width + 2x Height)
Packages can be up to 108 inches (270 cm) in length.
Weight should not exceed 25 lbs.
Note: Other return instructions in this box may be outdated information.
Next, tape the pre-paid shipping label to the package made
above. Drop the package off at a UPS shipping location or include it with your
next pick-up or drop-off at your facility.
Note: If consumer calls for a UPS pick up for this specific item, cost is borne